Senior Manager - Warranty and Services Expert (f/m/x)

Customer Service • Germany, Berlin

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Company Description

We are looking for a Senior Manager - Warranty and Services Expert (f/m/x) to join our Financing & Value-Added Services Team, that is responsible for financing, insurances and aftersales services for all the 9 markets where Autohero is currently operating. Your role will consist in optimizing our existing warranty and services sales offering, ensuring best-in-class operational performance and taking part in the development of new services to ever better serve Autohero customers needs.

Position within the company and managerial responsibilities: In addition to working in close collaboration with our Product, Finance, tech and Marketing teams based in Berlin headquarters, you will have regular contacts with local management from our 9 european subsidiaries.

What we offer:

Once a unicorn, now a listed public company, be part of our success story!
A very international and dynamic working environment with exciting challenges for personal growth. Everything you do has direct business impact.
Design and execute exciting projects, partially from the ground up, and play a crucial part in turning ideas into concrete offerings
Your future is important to us, which is why we have an above-average corporate pension plan to top it off
We offer discounts on well-known brands like Flaconi, Bosch, Apple and Sky, as well as special offers on used cars for you, your family and your friends

Your new Role

Use your previous experience and skills to review, challenge, and ultimately improve existing processes and products, leverage technology and data decreasing costs while maintaining a high-level of customer satisfaction, and ensure best practices are known and shared between all our local entities in Europe
Fully leverage and further develop critical business skills including quantitative and qualitative analysis, project management, communications, stakeholder management in a high-functioning team environment
Become the central point of connection between internal and external stakeholders including Product/Tech, Legal, Finance and external partners for future project rollouts
Turn our extended warranty and maintenance subscription program into true powerhouses: set up financial targets and planning infrastructure, implement cost-controlling procedures, designing training materials, optimize product content and increase revenue through targeted revenue management & renewal initiatives

Your Skills

Very good analytical skills and the ability to manage priorities to meet time-sensitive deadlines
Up to 5 years of relevant work experience in Automotive warranty and/or maintenance contracts management, preferably working for a recognized insurer or OEM captive, ideally in an international context
Autonomy and demonstrated track record working with high-level stakeholders at international scale. Passion and motivation about moving tasks forward and taking ownership of topics.You are hard-working and your desire to achieve impact and results is bigger than a 9-5 working schedule
Completed studies in business administration, engineering, computer science, finance or a comparable degree programme
Advanced knowledge in Microsoft Excel and Google Sheets
Full proficiency in English is mandatory, every other European language is a plus

Join us, building the best way to buy and sell cars!

You do not meet 100% of the requirements? Take your shot and apply anyway! We offer room for growth and challenges to learn from.

Contact
David Westa

At AUTO1 Group we live an open culture, believe in direct communication, and value diversity. We welcome every applicant; regardless of gender, ethnic origin, religion, age, sexual identity, disability, or any other non-merit factor.
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